Privacy policy

Last updated: October 29, 2024

This Privacy Policy describes how Nepalexa (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from nepalexa.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions, and other information used for account security purposes.
  • Shopping information including the items you view, put in your cart, save into your account, loyalty points, reviews, referrals, gift cards, or purchases.
  • Customer support information including the information you choose to include in communications with us.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information to process your payment in order to fulfill your orders and provide you with products or services.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

  • Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including processing your payments, fulfilling your orders, sending notifications related to your account, and more.
  • Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services.
  • Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
  • Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services.

Cookies

For specific information about the Cookies that we use related to powering our store with Shopify, see Shopify's Cookie Policy. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies. Removing or blocking Cookies can negatively impact your user experience and may cause some features to work incorrectly.

Our website also recognizes the Global Privacy Control (GPC) signal, which enables you to opt-out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat such a signal as a valid request to opt out of sharing/targeted advertising for the associated browser or device.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:

  • With vendors or third parties who perform services on our behalf.
  • With business and marketing partners to provide services and advertise to you.
  • When you direct us to share information with third parties.
  • With our affiliates for business purposes.
  • In connection with a business transaction such as a merger or bankruptcy.
  • To comply with applicable legal obligations and protect our rights and the rights of our users.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, please contact us to request that it be deleted.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

Marketing Consent

Email Marketing: By default, when you make a purchase or create an account on our Site, you are consenting to receive promotional and marketing emails from Nepalexa. You may opt out at any time by clicking the unsubscribe link provided in these emails, or by adjusting your marketing preferences in your account settings. Please note, certain non-promotional emails related to your account or transactions with us will still be sent to you as part of our service communications, even if you opt out of marketing emails.

SMS Marketing: If you consent to receive SMS marketing messages, you will receive promotional text messages to the phone number you provide. By opting into SMS marketing, you agree to receive recurring messages, which may be sent by automated systems. Message and data rates may apply, depending on your mobile carrier. You can unsubscribe from SMS marketing at any time by following the instructions provided in the messages or contacting us directly.

You may review our [Privacy Policy](link to Privacy Policy) for more details on how we collect, use, and protect your personal information, as well as your rights regarding your data.

Your Rights

Depending on where you live, you may have some or all of the following rights:

  • Right to Access / Know
  • Right to Delete
  • Right to Correct
  • Right of Portability
  • Right to Opt out of Sale or Sharing or Targeted Advertising
  • Restriction of Processing
  • Withdrawal of Consent
  • Appeal

You may exercise any of these rights where indicated on our Site or by contacting us.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below.

International Users

Please note that we may transfer, store, and process your personal information outside the country you live in.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at support@nepalexa.com or contact us at:

Nepalexa Group Pvt. Ltd.

Jakha, Kirtipur, Kathmandu, Kathmandu, 44600, NP

For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.